Frequently Asked Questions
We’re here to help you find quick answers to the most common questions about our products, orders, and returns. If you can’t find what you’re looking for below, please don’t hesitate to contact us — we’ll be happy to assist you personally.
Orders & Shipping
I accidentally placed a double order — what should I do?
If you’ve placed two identical orders, please go to My Account → Orders and cancel one of them.
If the cancellation option isn’t available, contact us through our contact form and we’ll help you sort it out.
I haven’t received my order confirmation — what should I do?
Order confirmations are sent automatically after purchase.
If you haven’t received one, please check your spam folder first.
If it’s not there, go to My Account → Orders to verify your order status, or contact us and we’ll resend the confirmation.
When will my order be shipped?
Once your order has been processed and shipped, you’ll receive a confirmation email with tracking details.
Orders are usually dispatched within 1–3 business days.
Returns & Refunds
How do I make a return?
We want you to love your purchase — but if something isn’t right, you’re welcome to return your item within 14 days of receiving it. Items must be unused, unwashed, and returned with all original tags attached. Please note that shipping fees are non refundable unless the item is faulty or incorrect.
Returns are handled using the return form included in your package. Please fill out the form and place it inside the original packaging together with the item you are returning. Send the package back using your preferred shipping provider. We recommend choosing a trackable service for safety.
If your package did not include a return form, please contact our customer service contact form and we will assist you.
Once your return has been received and inspected, your refund will be processed within 14 days. For full details, please see our Return Policy.
How do refunds work?
A refund is issued when you return an item in accordance with our return policy or when the item is faulty or incorrect. Refunds are issued within 14 days after we have received and inspected your returned item.
Please note:
Shipping fees are non-refundable unless the item is faulty or incorrect.
If you paid with a gift card or store credit, your refund will be issued as store credit.
Refund processing time may vary depending on your bank or payment provider.
If you receive a faulty or incorrect item, please contact our customer service through our form before returning it. Include photos and a short description of the issue so we can assist you. For faulty or incorrect items, we will arrange a replacement or a full refund, including return shipping costs.
For full details, please see our Return Policy or contact our customer service through our contact form.
Can I exchange my item for another size?
Yes — you can exchange for another size, but all exchanges are handled by placing a new order for the desired item.
To secure availability, simply place a new order for the size you want. Then return the original item using the return form included in your package.
Your original item will be refunded once we have received and inspected your return.
For full details, please see our Return Policy or contact our customer service through our contact form.
Product Information
How long is the Naomi Coat?
The Naomi Coat measures 132 cm in length.
This measurement applies to all coats of this model. If we release new coat styles in the future, lengths may vary.
Where can I find product information?
You can find detailed descriptions, materials, and sizing information on each individual product page.
If you need additional details, feel free to contact us.
Feedback & Support
How can I leave feedback?
We’d love to hear from you!
Please share your thoughts with us through our contact form — your feedback helps us grow and improve.
I need technical or system support — who do I contact?
For any technical issues with the website, checkout, or account login, please contact us via our contact form and describe the problem.
We’ll do our best to help as soon as possible.
Can I change the website language to Swedish?
At the moment, the website is only available in English, but we’re working on making it as intuitive and accessible as possible for all customers.
Still need help?
We’re here to answer any questions about your purchase, delivery or returns.