FAQ

If you’ve placed two identical orders, please go to My Account → Ordersand cancel one of them.
If the cancellation option isn’t available, contact us through ourcontact formand we’ll help you sort it out.

Add you answer here. Try to be specific and concise. You can also add a media to the question. Images and videos usually help to explain the answer.

We want you to love your purchase, but if something isn’t right, you’re welcome to return your item within 14 days of receiving it. Items must be unused, unwashed, and returned with all original tags attached. Please note that shipping fees are non refundable unless the item is faulty or incorrect.

Returns are handled using the return form included in your package. Please fill out the form and place it inside the original packaging together with the item you are returning. Send the package back using your preferred shipping provider. We recommend choosing a trackable service for safety.
If your package did not include a return form, please contact our customer service contact form and we will assist you.

Once your return has been received and inspected, your refund will be processed within 14 days. For full details, please see our Return Policy.

A refund is issued when you return an item in accordance with our return policy or when the item is faulty or incorrect. Refunds are issued within 14 days after we have received and inspected your returned item.

Please note:

• Shipping fees are non-refundable unless the item is faulty or incorrect.
• If you paid with a gift card or store credit, your refund will be issued as store credit.
• Refund processing time may vary depending on your bank or payment provider.

If you receive a faulty or incorrect item, please contact our customer service through our form before returning it. Include photos and a short description of the issue so we can assist you. For faulty or incorrect items, we will arrange a replacement or a full refund, including return shipping costs.

For full details, please see our Return Policy or contact our customer service at contact@sjdwardrobe.com.

Yes, you can exchange for another size, but all exchanges are handled by placing a new order for the desired item.

To secure availability, simply place a new order for the size you want. Then return the original item using the return form included in your package.

Your original item will be refunded once we have received and inspected your return.

For full details, please see our Return Policy or contact our customer service at contact@sjdwardrobe.com.